Privacy policy

B.T.N. Distributors Limited (“BTN”, “we”, “us”, “our”)

Last updated: April 2026

1. Who We Are

B.T.N. Distributors Limited is an Irish company with its registered office at:
Unit 2 & 3 Windmill Business Park, Cashel, Tipperary, E25 P680, Ireland

Company Number: 21620

For any privacy-related queries, contact us at:
trade@btn.ie

2. What Data We Collect

We may collect and process the following personal data:

  • Name
  • Email address
  • Billing and delivery address
  • Payment details (processed securely via third-party providers)
  • Order history
  • Website usage data (via cookies and analytics tools)

3. How We Use Your Data

We use your data to:

  • Process and deliver your orders
  • Communicate with you about purchases
  • Provide customer support
  • Send marketing emails (only if you opt in)
  • Improve our website and services

4. Legal Basis for Processing

Under GDPR, we rely on the following legal bases:

  • Contract – to fulfil your orders
  • Legal obligation – for record keeping and compliance
  • Legitimate interests – to improve our services
  • Consent – for marketing communications

5. Sharing Your Data

We only share your data when necessary, including with:

  • Payment providers (e.g. Shopify Payments, Stripe, PayPal)
  • Delivery partners
  • IT and website service providers (e.g. Shopify)

We do not sell your personal data.

6. International Transfers

Some service providers may process data outside the EEA. In such cases, we ensure appropriate safeguards are in place (e.g. EU Standard Contractual Clauses).

7. Data Retention

We keep your data only as long as necessary:

  • Order data: up to 6 years (legal requirement)
  • Marketing data: until you unsubscribe

8. Your Rights

Under GDPR, you have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Restrict processing
  • Object to processing
  • Data portability

To exercise these rights, email: trade@btn.ie

You also have the right to lodge a complaint with the Data Protection Commission (Ireland)

9. Marketing Communications

If you opt in, we may send you emails about products, offers, or updates.
You can unsubscribe at any time using the link in any email.

10. Cookies

We use cookies and similar technologies to:

  • Ensure the website functions properly
  • Analyse traffic (e.g. Google Analytics)
  • Improve user experience

You can manage cookie preferences via your browser settings.

11. Security

We take appropriate technical and organisational measures to protect your personal data.

12. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.