Help & FAQ

At BTN, we are committed to providing you with the best experience across all our brands. Whether you have questions about a product, shipping, or need assistance choosing between different products, we are here to help. 

Explore commonly asked questions below or complete the Trade Contact Us form, for trade enquiries or the General Contact Us form for all other enquiries.

What is Ecoblaze and what makes it different?

Ecoblaze is a range of high-performance, eco-friendly fuels designed to provide efficient heat with reduced environmental impact. The products are made using sustainable materials and are engineered for consistent, reliable burning.

What appliances can Ecoblaze products be used in?

Ecoblaze fuels are suitable for a wide variety of appliances including stoves, open fires, fire pits, and chimineas. Always follow appliance manufacturer guidelines for best results.

Are Ecoblaze products environmentally friendly?

Yes, Ecoblaze products are designed with sustainability in mind, using responsibly sourced or recycled materials and producing lower emissions compared to traditional fuels.

How long do Ecoblaze fuels burn?

Burn time varies by product type, but Ecoblaze fuels are formulated to provide long-lasting, consistent heat output, making them both efficient and economical.

How should Ecoblaze products be stored?

Store in a dry, well-ventilated area away from moisture. Keeping the product dry ensures optimal performance and easier ignition.

What is Kasko known for?

Kasko offers a range of high-quality pet food and treats designed to provide balanced nutrition and support overall pet health and wellbeing.

What types of pets are Kasko products suitable for?

Kasko products are primarily designed for dogs (and potentially other pets depending on the range), with options suitable for different sizes, breeds, and life stages.

What ingredients are used in Kasko products?

Kasko focuses on nutritious, carefully selected ingredients to support energy, digestion, and overall health.

Can Kasko products be fed daily?

Yes — most Kasko foods are suitable for daily feeding as part of a balanced diet. Always follow feeding guidelines for your pet’s size and activity level.

How should Kasko products be stored?

Keep in a cool, dry place and reseal after use to maintain freshness and quality.

What types of birds will Birdy products attract?

Birdy feeds are designed to attract a wide variety of garden birds including robins, finches, tits, sparrows, and many more, depending on the specific product.

Can Birdy products be fed all year round?

Yes — most Birdy feeds are suitable for year-round feeding, helping support birds through breeding, nesting, and colder months.

What is the best way to feed Birdy products?

Birdy products can be used in feeders, on bird tables, or scattered on the ground, depending on the feed type and the species you want to attract.

Are Birdy feeds nutritious for birds?

Birdy products are carefully formulated with high-quality ingredients such as seeds, nuts, and suet, providing essential oils, protein, and energy for wild birds.

How should Birdy products be stored?

Store in a cool, dry place and keep sealed to maintain freshness and prevent contamination from pests or moisture.

What is Versele-Laga known for?

Versele-Laga is a premium brand specialising in scientifically formulated nutrition for a wide range of animals, including birds, small animals, and pets.

What makes Versele-Laga products premium?

Their products are developed using nutritional expertise, high-quality ingredients, and tailored formulas to meet specific dietary needs.

Which animals can be fed Versele-Laga products?


The range covers many animals including birds, rabbits, guinea pigs, and other small animals, depending on the specific product.

Are Versele-Laga products suitable for specialist diets?

Yes — many products are designed for specific life stages, species, or dietary requirements, ensuring optimal health and performance.

How should Versele-Laga products be stored?

Store in a dry, cool environment and keep packaging sealed to preserve freshness and nutritional value.